Toll free line: 0800720882 | Head office number; 0721333320
info@bwasco.co.ke
An overview of BWASCO's development, service delivery, operational scale and continued efforts to strengthen water and sanitation services for communities within its area of operation.
BWASCO Water & Sewerage PLC is a public water and sanitation service provider serving Bungoma County. The Company is committed to delivering safe and clean water and sanitation services through innovation, best practices, infrastructure development and operational excellence.
BWASCO's growth is reflected not only in the number of customers and people served, but also in the continued development of water treatment, distribution, sewerage and customer service infrastructure.
BWASCO's development continues to focus on the infrastructure, systems and people required to provide sustainable public water and sanitation services.
BWASCO treats and distributes potable water through reservoirs, pipelines and distribution systems for domestic, commercial and institutional users.
Continued development of water infrastructure is important to improving reliability and increasing access to safe water within the Company's service area.
Sanitation and sewerage form an important part of BWASCO's public service mandate. The Company operates sewer networks and wastewater treatment systems that support public health and environmental sustainability.
Infrastructure development remains an important component of strengthening sanitation services.
BWASCO's continued development is supported by investment and improvement across several important areas of service delivery.
Strengthening water treatment, storage and distribution systems to support reliable access to safe and clean water.
Developing sewerage and wastewater management systems to improve sanitation and protect the environment.
Improving customer-facing services, communication and responsiveness to better serve consumers and stakeholders.
Applying innovation and modern approaches to improve service delivery, operations and customer engagement.
Improving efficiency, resource management and operational practices to support sustainable service delivery.
Continued development and rehabilitation of infrastructure to strengthen the capacity and reliability of water and sanitation services.
The latest available regulatory data provides a snapshot of BWASCO's current scale and performance.
The following figures are reported in the WASREB Impact 18 Water Services Sector Performance Report for the 2024/2025 financial year.
| Population in service area | 725,000 |
| Population served | 414,622 |
| Total connections | 36,980 |
| Active connections | 25,991 |
| Water produced | 7.501M m³ |
| Turnover | KSh 281M |
| Total staff | 162 |
| Performance score | 36 |
BWASCO's reported performance score and rating for the 2024/2025 water services sector assessment.
Statistics on this section are based on the Water Services Regulatory Board (WASREB) Impact 18 Water Services Sector Performance Report for 2024/2025. Figures should be reviewed and updated when newer official regulatory or company data becomes available.
BWASCO's development remains focused on improving the quality, reliability and sustainability of water and sanitation services.
Continued investment in water treatment, storage and distribution infrastructure is important to improving reliability and access.
Strengthening sewerage and wastewater management infrastructure supports public health, environmental sustainability and improved sanitation services.
Customer-focused service delivery, communication and responsiveness remain important components of continued organizational development.
Long-term growth requires efficient operations, responsible resource management, innovation and continued improvement in service performance.
BWASCO continues to pursue the development of reliable, sustainable and customer-focused water and sanitation services. Through infrastructure development, innovation, operational improvement and responsible public service, the Company aims to respond effectively to the changing needs of the communities it serves.
BWASCO remains committed to safe water, sustainable sanitation, infrastructure development and improved service delivery for the communities it serves.