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A simple guide to applying for a new BWASCO water connection, completing the required process and getting connected to the water supply network.
Customers who require a new water connection should submit an application through BWASCO's prescribed customer service process.
The application is assessed, the required connection arrangements and charges are established, and the customer proceeds with the required payments before installation.
BWASCO provides water services for domestic, commercial and institutional customers within its service area.
BWASCO's published 2024–2027 tariff lists a KSh 2,500 new connection fee. Customers should confirm the applicable charges and requirements with BWASCO before making payment.
Follow the customer connection process from application through assessment, payment and installation.
Apply for a new water connection through the appropriate BWASCO customer service channel.
BWASCO assesses the connection requirements and determines the appropriate connection arrangements.
Pay the applicable connection charges and any other approved charges communicated by BWASCO.
After the required payments and arrangements are completed, BWASCO proceeds with the connection process.
Customers should provide the information and documentation requested by BWASCO so that the connection application can be processed efficiently.
Requirements may depend on the type of customer, property and connection being requested.
Always confirm the latest requirements directly with BWASCO before submitting an application.
Connection work proceeds after the applicable charges have been established and the required payments completed.
The current BWASCO tariff page lists a new connection fee of KSh 2,500.
Customers should retain payment confirmations and other relevant records for reference.
BWASCO's Service Charter provides the connection completion target after all required payments have been made.
BWASCO Service Charter standard
A few simple steps can help avoid unnecessary delays.
Check BWASCO's latest new connection requirements before submitting your application.
Use the payment instructions and channels provided by BWASCO and retain your confirmation.
Contact BWASCO Customer Service if you need help understanding the application or connection process.
Contact BWASCO or visit the official New Connection Requirements section for the latest application information, requirements and service guidance.