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info@bwasco.co.ke
BWASCO is committed to providing safe, clean and reliable drinking water to customers across its service area through treatment, quality monitoring and effective distribution.
Potable water is water that is suitable for human consumption. Delivering potable water requires effective treatment, continuous monitoring and responsible management throughout the water supply system.
BWASCO treats and distributes potable water through reservoirs, pipelines and distribution systems to support domestic, commercial and institutional customers.
The water supply process is supported by treatment infrastructure, operational controls and water quality monitoring intended to maintain the quality of water delivered to customers.
Potable water is water that is suitable for drinking and other household uses when supplied and managed according to applicable water quality requirements.
Water quality protection involves monitoring the water at different stages of treatment and distribution.
Treatment processes are used to improve raw water quality before water enters the distribution system.
BWASCO reports conducting internal bacteriological and physical tests as part of its water quality assurance activities.
Water quality surveillance is carried out across the distribution network and at designated consumer points.
BWASCO's published information states that water quality analysis is also undertaken through certified external laboratories.
Maintaining water quality supports public health and strengthens confidence in the water supply service.
Responsible water and wastewater management contributes to protection of communities and the environment.
Water supply depends on coordinated treatment, quality control and distribution operations.
Water is obtained from the sources serving the water supply system.
Water undergoes treatment processes designed to improve its quality before distribution.
Water quality is monitored through testing and surveillance activities.
Treated water is conveyed through reservoirs, pipelines and distribution networks to customers.
Quality assurance is an ongoing responsibility from treatment through distribution.
BWASCO's published water quality information describes a monitoring approach that includes routine internal testing, distribution-network surveillance and external laboratory analysis.
Water quality protection continues beyond the utility's distribution network. Customers also play an important role.
BWASCO's mission is to provide safe and clean drinking water and sanitation services using best practices for the satisfaction of customers.
For water supply concerns, service interruptions, leakages, billing questions or other customer-service matters, contact BWASCO through its customer support channels.