{"id":1915,"date":"2026-09-09T16:40:37","date_gmt":"2026-09-09T16:40:37","guid":{"rendered":"http:\/\/185.113.249.20\/bwasco\/?page_id=1915"},"modified":"2026-09-10T21:47:39","modified_gmt":"2026-09-10T21:47:39","slug":"privacy-policy-2","status":"publish","type":"page","link":"https:\/\/bwasco.co.ke\/index.php\/privacy-policy-2\/","title":{"rendered":"Privacy-policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1915\" class=\"elementor elementor-1915\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3e26ffb e-flex e-con-boxed e-con e-parent\" data-id=\"3e26ffb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac7c3c elementor-widget elementor-widget-html\" data-id=\"5ac7c3c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* =========================================================\n   BWASCO PRIVACY STATEMENT \u2013 MODERN ELEMENTOR SECTION\n   Paste the entire block into an Elementor HTML widget\n   ========================================================= *\/\n\n.bwasco-privacy {\n    --bwasco-primary: #0067a5;\n    --bwasco-primary-dark: #004d7c;\n    --bwasco-accent: #00a6d6;\n    --bwasco-light: #f4f9fc;\n    --bwasco-border: #e2ebf1;\n    --bwasco-text: #263746;\n    --bwasco-muted: #667785;\n    --bwasco-white: #ffffff;\n\n    font-family: -apple-system, BlinkMacSystemFont, \"Segoe UI\", Roboto,\n                 Helvetica, Arial, sans-serif;\n    color: var(--bwasco-text);\n    line-height: 1.75;\n    max-width: 1180px;\n    margin: 0 auto;\n}\n\n\/* HERO *\/\n.bwasco-privacy-hero {\n    position: relative;\n    overflow: hidden;\n    background: linear-gradient(135deg, #005b8f 0%, #008bb8 55%, #00a6d6 100%);\n    color: #fff;\n    border-radius: 22px;\n    padding: 55px 50px;\n    margin-bottom: 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!important;\n    transform: translateY(-2px);\n}\n\n\/* CONTENT *\/\n.bwasco-privacy-section {\n    background: #fff;\n    border: 1px solid var(--bwasco-border);\n    border-radius: 18px;\n    padding: 34px 38px;\n    margin-bottom: 22px;\n    box-shadow: 0 5px 20px rgba(20,70,100,.04);\n}\n\n.bwasco-privacy-section h2 {\n    color: var(--bwasco-primary-dark) !important;\n    font-size: 25px;\n    margin: 0 0 18px;\n    line-height: 1.3;\n    font-weight: 750;\n}\n\n.bwasco-privacy-section h3 {\n    color: var(--bwasco-primary) !important;\n    font-size: 18px;\n    margin: 25px 0 10px;\n    font-weight: 700;\n}\n\n.bwasco-privacy-section p {\n    margin: 0 0 13px;\n    font-size: 15px;\n}\n\n.bwasco-privacy-section ul,\n.bwasco-privacy-section ol {\n    margin: 10px 0 18px 22px;\n    padding: 0;\n}\n\n.bwasco-privacy-section li {\n    margin-bottom: 8px;\n    font-size: 15px;\n}\n\n.bwasco-privacy-section a {\n    color: var(--bwasco-primary);\n    font-weight: 650;\n}\n\n\/* NUMBER BADGE *\/\n.bwasco-number {\n    display: inline-flex;\n    align-items: center;\n    justify-content: center;\n    width: 36px;\n    height: 36px;\n    border-radius: 10px;\n    background: #e8f6fb;\n    color: var(--bwasco-primary);\n    font-size: 14px;\n    font-weight: 800;\n    margin-right: 10px;\n    vertical-align: middle;\n}\n\n\/* HIGHLIGHT CARDS *\/\n.bwasco-highlight-grid {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 15px;\n    margin: 22px 0;\n}\n\n.bwasco-highlight {\n    background: var(--bwasco-light);\n    border: 1px solid var(--bwasco-border);\n    border-radius: 13px;\n    padding: 19px;\n}\n\n.bwasco-highlight strong {\n    display: block;\n    color: var(--bwasco-primary-dark);\n    margin-bottom: 5px;\n}\n\n.bwasco-highlight span {\n    display: block;\n    color: var(--bwasco-muted);\n    font-size: 14px;\n}\n\n\/* LAW BASIS *\/\n.bwasco-law-grid {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 12px;\n    margin-top: 15px;\n}\n\n.bwasco-law-item {\n    border: 1px solid var(--bwasco-border);\n    border-radius: 12px;\n    padding: 15px 17px;\n    background: #fbfdfe;\n}\n\n.bwasco-law-item strong {\n    display: block;\n    color: var(--bwasco-primary);\n    font-size: 14px;\n    margin-bottom: 3px;\n}\n\n\/* RIGHTS *\/\n.bwasco-rights {\n    display: grid;\n    grid-template-columns: repeat(2, 1fr);\n    gap: 12px;\n    margin-top: 18px;\n}\n\n.bwasco-right {\n    border: 1px solid var(--bwasco-border);\n    border-radius: 12px;\n    padding: 16px 18px;\n    background: #fff;\n}\n\n.bwasco-right-number {\n    display: inline-flex;\n    width: 27px;\n    height: 27px;\n    align-items: center;\n    justify-content: center;\n    border-radius: 50%;\n    background: #e7f6fb;\n    color: var(--bwasco-primary);\n    font-size: 12px;\n    font-weight: 800;\n    margin-right: 7px;\n}\n\n.bwasco-right strong {\n    color: var(--bwasco-primary-dark);\n}\n\n\/* CONTACT *\/\n.bwasco-contact {\n    background: linear-gradient(135deg, #f0f9fc, #f8fcfe);\n    border: 1px solid #cfe8f1;\n    border-radius: 18px;\n    padding: 30px;\n    margin-top: 25px;\n}\n\n.bwasco-contact h3 {\n    margin-top: 0 !important;\n}\n\n.bwasco-contact-email {\n    display: inline-block;\n    margin-top: 8px;\n    padding: 11px 18px;\n    border-radius: 10px;\n    background: #fff;\n    border: 1px solid #cfe3eb;\n    text-decoration: none !important;\n}\n\n\/* FOOTER NOTE *\/\n.bwasco-privacy-footer {\n    text-align: center;\n    color: var(--bwasco-muted);\n    font-size: 13px;\n    padding: 15px 10px 35px;\n}\n\n\/* MOBILE *\/\n@media (max-width: 900px) {\n    .bwasco-privacy-nav-grid {\n        grid-template-columns: repeat(2, 1fr);\n    }\n\n    .bwasco-highlight-grid,\n    .bwasco-law-grid,\n    .bwasco-rights {\n        grid-template-columns: 1fr;\n    }\n}\n\n@media (max-width: 600px) {\n    .bwasco-privacy-hero {\n        padding: 35px 24px;\n        border-radius: 16px;\n    }\n\n    .bwasco-privacy-hero p {\n        font-size: 15px;\n    }\n\n    .bwasco-privacy-nav {\n        padding: 15px;\n    }\n\n    .bwasco-privacy-nav-grid {\n        grid-template-columns: 1fr;\n    }\n\n    .bwasco-privacy-section {\n        padding: 25px 20px;\n        border-radius: 14px;\n    }\n\n    .bwasco-privacy-section h2 {\n        font-size: 22px;\n    }\n\n    .bwasco-privacy-section p,\n    .bwasco-privacy-section li {\n        font-size: 14px;\n    }\n}\n<\/style>\n\n<div class=\"bwasco-privacy\">\n\n<!-- HERO -->\n<section class=\"bwasco-privacy-hero\">\n    <div class=\"bwasco-privacy-hero-inner\">\n        <div class=\"bwasco-privacy-eyebrow\">\n            \ud83d\udd12 Privacy &amp; Data Protection\n        <\/div>\n\n        <h1>BWASCO Privacy Statement<\/h1>\n\n        <p>\n            Your privacy is important to us. This statement explains the\n            personal data BWASCO Water and Sewerage PLC collects, how we\n            process it, and the purposes for which it is used.\n        <\/p>\n    <\/div>\n<\/section>\n\n\n<!-- QUICK NAVIGATION -->\n<nav class=\"bwasco-privacy-nav\">\n    <div class=\"bwasco-privacy-nav-title\">On this page<\/div>\n\n    <div class=\"bwasco-privacy-nav-grid\">\n        <a href=\"#introduction\">Introduction<\/a>\n        <a href=\"#definitions\">Definitions<\/a>\n        <a href=\"#collection\">Data Collection<\/a>\n        <a href=\"#data-collected\">Data Collected<\/a>\n        <a href=\"#use-data\">Use of Data<\/a>\n        <a href=\"#lawful-bases\">Lawful Bases<\/a>\n        <a href=\"#retention\">Data Retention<\/a>\n        <a href=\"#disclosure\">Disclosure<\/a>\n        <a href=\"#cookies\">Cookies<\/a>\n        <a href=\"#hyperlinks\">Hyperlinks<\/a>\n        <a href=\"#your-information\">Your Information<\/a>\n        <a href=\"#security\">Security<\/a>\n        <a href=\"#transfers\">International Transfers<\/a>\n        <a href=\"#rights\">Your Rights<\/a>\n        <a href=\"#contact\">Contact Us<\/a>\n        <a href=\"#complaints\">Complaints<\/a>\n    <\/div>\n<\/nav>\n\n\n<!-- 1 INTRODUCTION -->\n<section class=\"bwasco-privacy-section\" id=\"introduction\">\n    <h2><span class=\"bwasco-number\">1<\/span> Introduction<\/h2>\n\n    <p>\n        Your privacy is important to us. This privacy statement explains\n        the personal data BWASCO Water and Sewerage PLC (\u201cBWASCO\u201d) collects,\n        how BWASCO processes it, and for what purposes.\n    <\/p>\n\n    <p>\n        This statement should be read together with the Terms and Conditions\n        of Use for other BWASCO services. Where there is a conflict, this\n        statement will prevail.\n    <\/p>\n\n    <p>\n        This statement applies to all customers, suppliers, agents,\n        consultants, partners and all visitors frequenting any BWASCO\n        premises.\n    <\/p>\n<\/section>\n\n\n<!-- 2 DEFINITIONS -->\n<section class=\"bwasco-privacy-section\" id=\"definitions\">\n    <h2><span class=\"bwasco-number\">2<\/span> Definitions<\/h2>\n\n    <h3>2.1 \u201cYou\u201d means:<\/h3>\n\n    <ul>\n        <li>\n            <strong>Customer<\/strong> \u2013 the person who subscribes to,\n            uses our services or accesses our websites, including any\n            person who accesses services you have subscribed to.\n        <\/li>\n\n        <li>\n            Any agent, partner and consultant who has signed an agreement\n            with us and is recognized as such in accordance with applicable\n            laws or regulations.\n        <\/li>\n\n        <li>\n            Any visitor, including contractors, subcontractors or third\n            parties, who gains access to any BWASCO premises.\n        <\/li>\n\n        <li>\n            Any supplier who has been contracted by BWASCO and executed a\n            supplier contract.\n        <\/li>\n    <\/ul>\n\n    <h3>2.2 \u201cBWASCO\u201d, \u201cwe\u201d, \u201cus\u201d and \u201cour\u201d<\/h3>\n\n    <p>\n        Refers to <strong>BWASCO Water and Sewerage PLC<\/strong>.\n    <\/p>\n\n    <p>\n        The word \u201cincludes\u201d means that what follows is not necessarily\n        exhaustive and therefore the examples given are not the only\n        things or situations included in the meaning or explanation of\n        that text.\n    <\/p>\n<\/section>\n\n\n<!-- 3 DATA COLLECTION -->\n<section class=\"bwasco-privacy-section\" id=\"collection\">\n    <h2><span class=\"bwasco-number\">3<\/span> Policy Statement Details<\/h2>\n\n    <h3>3.1 Data Collection<\/h3>\n\n    <p>\n        We collect your personal information with your knowledge and\n        consent when you do any of the following. This list is not\n        exhaustive:\n    <\/p>\n\n    <div class=\"bwasco-highlight-grid\">\n\n        <div class=\"bwasco-highlight\">\n            <strong>Service Registration<\/strong>\n            <span>\n                Water connection, sewer connection, exhauster services\n                and meter calibration services.\n            <\/span>\n        <\/div>\n\n        <div class=\"bwasco-highlight\">\n            <strong>Online Services<\/strong>\n            <span>\n                Self-service portal, BWASCO App and other online services.\n            <\/span>\n        <\/div>\n\n        <div class=\"bwasco-highlight\">\n            <strong>Communication<\/strong>\n            <span>\n                Email subscriptions and interaction through social media.\n            <\/span>\n        <\/div>\n\n        <div class=\"bwasco-highlight\">\n            <strong>Surveys<\/strong>\n            <span>\n                When you respond to or participate in a survey.\n            <\/span>\n        <\/div>\n\n        <div class=\"bwasco-highlight\">\n            <strong>Website Visits<\/strong>\n            <span>\n                When you visit, access or use the BWASCO website.\n            <\/span>\n        <\/div>\n\n        <div class=\"bwasco-highlight\">\n            <strong>Reports<\/strong>\n            <span>\n                Reporting bursts, leaks, illegal use of water or meter\n                theft.\n            <\/span>\n        <\/div>\n\n    <\/div>\n\n    <p>\n        We may also collect information when you interact with us as a\n        supplier, agent, contractor or consultant, and when you visit any\n        of our premises.\n    <\/p>\n\n    <p>\n        We do not onboard minors (any person under 18 years of age) except\n        where you register on their behalf as their parent and\/or legal\n        guardian.\n    <\/p>\n<\/section>\n\n\n<!-- 3.2 DATA COLLECTED -->\n<section class=\"bwasco-privacy-section\" id=\"data-collected\">\n\n    <h3>3.2 What Data is Collected?<\/h3>\n\n    <p>\n        The information we collect and store about you includes, but is\n        not limited to:\n    <\/p>\n\n    <ul>\n        <li>\n            <strong>Your identity:<\/strong> name, KRA PIN number,\n            identification document number, email address, phone number,\n            postal address and location.\n        <\/li>\n\n        <li>\n            <strong>Alternative contact information:<\/strong> name,\n            postal address, area code, phone number and identification\n            document.\n        <\/li>\n\n        <li>\n            <strong>Supply details:<\/strong> region, plot number,\n            house number, floor number, meter number and street.\n        <\/li>\n\n        <li>\n            <strong>Survey information:<\/strong> name, family details,\n            age, profiling information such as level of education,\n            income brackets and other information collected as part of\n            surveys conducted by BWASCO or its agents\/consultants.\n        <\/li>\n\n        <li>\n            <strong>Contact information:<\/strong> information arising\n            from calls, social media, call centre and email interactions.\n        <\/li>\n\n        <li>\n            <strong>Visitor information:<\/strong> names,\n            company\/institution details, telephone number, vehicle\n            registration details and National ID number. This information\n            is collected for health, safety and security purposes.\n        <\/li>\n    <\/ul>\n<\/section>\n\n\n<!-- 3.3 USE -->\n<section class=\"bwasco-privacy-section\" id=\"use-data\">\n\n    <h3>3.3 Use of Data<\/h3>\n\n    <p>\n        We may use and analyse your information for the following purposes:\n    <\/p>\n\n    <ol>\n        <li>Processing services that you have applied for from BWASCO.<\/li>\n        <li>Billing you for using our products or services.<\/li>\n        <li>Responding to your queries or concerns.<\/li>\n        <li>\n            Verifying your identity information through publicly available\n            and\/or restricted government databases to comply with\n            applicable regulatory requirements.\n        <\/li>\n        <li>\n            Passing out information including disruption of water supply\n            and changes to tariff.\n        <\/li>\n        <li>\n            Complying with legal, governmental or regulatory requirements\n            or assisting our lawyers in connection with legal proceedings.\n        <\/li>\n        <li>\n            Business practices including quality control, training and\n            ensuring effective systems operations.\n        <\/li>\n        <li>Preventing and detecting fraud or other crimes.<\/li>\n        <li>\n            Research, statistical, survey and other scientific or\n            business purposes.\n        <\/li>\n        <li>\n            Administering our online platforms and websites.\n        <\/li>\n    <\/ol>\n\n    <h3>3.4 Data Categories<\/h3>\n\n    <p>\n        Categories of personal data as defined under the Data Protection\n        Act of Kenya may be processed depending on the types of products\n        and services you have subscribed to.\n    <\/p>\n<\/section>\n\n\n<!-- LAWFUL BASES -->\n<section class=\"bwasco-privacy-section\" id=\"lawful-bases\">\n\n    <h3>3.5 Lawful Bases for Processing Data<\/h3>\n\n    <p>\n        We will process your personal information based on any of the\n        lawful bases provided under data protection law:\n    <\/p>\n\n    <div class=\"bwasco-law-grid\">\n\n        <div class=\"bwasco-law-item\">\n            <strong>01 \u00b7 Service Agreement<\/strong>\n            Performance of a service agreement with you.\n        <\/div>\n\n        <div class=\"bwasco-law-item\">\n            <strong>02 \u00b7 Legitimate Interests<\/strong>\n            BWASCO\u2019s legitimate business interests.\n        <\/div>\n\n        <div class=\"bwasco-law-item\">\n            <strong>03 \u00b7 Legal Obligation<\/strong>\n            Compliance with a mandatory legal obligation.\n        <\/div>\n\n        <div class=\"bwasco-law-item\">\n            <strong>04 \u00b7 Consent<\/strong>\n            Consent that you provide.\n        <\/div>\n\n        <div class=\"bwasco-law-item\">\n            <strong>05 \u00b7 Public Interest<\/strong>\n            Processing based on public interest.\n        <\/div>\n\n        <div class=\"bwasco-law-item\">\n            <strong>06 \u00b7 Vital Interest<\/strong>\n            Protection of your vital interests.\n        <\/div>\n\n    <\/div>\n<\/section>\n\n\n<!-- RETENTION -->\n<section class=\"bwasco-privacy-section\" id=\"retention\">\n\n    <h3>3.6 Retention of Data<\/h3>\n\n    <p>\n        We will only retain your personal data for as long as reasonably\n        necessary to fulfil the purposes for which it was collected,\n        including satisfying legal, regulatory, tax, accounting or\n        reporting requirements.\n    <\/p>\n\n    <p>\n        We may retain your personal data for a longer period in the event\n        of a complaint or if we reasonably believe there is a prospect of\n        litigation in respect of our relationship with you.\n    <\/p>\n\n    <p>\n        To determine the appropriate retention period, we consider the\n        amount, nature and sensitivity of the personal data, the potential\n        risk of harm from unauthorized use or disclosure, the purposes for\n        which we process the information, whether those purposes can be\n        achieved through other means, internal policy requirements and\n        applicable legal, regulatory, tax, accounting and other\n        requirements.\n    <\/p>\n\n    <p>\n        Anonymized information that can no longer be associated with you\n        may be held indefinitely.\n    <\/p>\n<\/section>\n\n\n<!-- DISCLOSURE -->\n<section class=\"bwasco-privacy-section\" id=\"disclosure\">\n\n    <h2><span class=\"bwasco-number\">4<\/span> Disclosure of Data<\/h2>\n\n    <p>\n        Any disclosure of your information shall be in accordance with\n        applicable law and regulations. BWASCO shall assess and review\n        each application for information and may decline to grant such\n        information to the requesting party.\n    <\/p>\n\n    <p>We may disclose your information to:<\/p>\n\n    <ul>\n        <li>\n            Law-enforcement agencies, regulatory authorities, courts or\n            other statutory authorities where there is an appropriate\n            lawful mandate.\n        <\/li>\n\n        <li>\n            Associates, partners, software developers or agents involved\n            in delivering BWASCO services you use.\n        <\/li>\n\n        <li>\n            Fraud prevention and anti-money laundering agencies and\n            credit-reference agencies.\n        <\/li>\n\n        <li>\n            Publicly available and\/or restricted government databases to\n            verify identity information for regulatory requirements.\n        <\/li>\n\n        <li>\n            Debt-collection agencies or other debt-recovery organizations.\n        <\/li>\n\n        <li>\n            Survey agencies conducting surveys on behalf of BWASCO.\n        <\/li>\n\n        <li>\n            Any other person that we deem legitimately necessary to share\n            the data with.\n        <\/li>\n    <\/ul>\n\n    <p>\n        We shall not release any information to any individual or entity\n        that is acting beyond its legal mandate.\n    <\/p>\n\n    <p>\n        We will obtain your express consent before sharing your personal\n        data with any third party for direct marketing purposes.\n    <\/p>\n<\/section>\n\n\n<!-- COOKIES -->\n<section class=\"bwasco-privacy-section\" id=\"cookies\">\n\n    <h2><span class=\"bwasco-number\">5<\/span> Use of Cookies<\/h2>\n\n    <p>\n        We may store some information using \u201ccookies\u201d on your computer\n        when you visit our websites. This enables us to recognize you\n        during subsequent visits.\n    <\/p>\n\n    <p>\n        The type of information gathered is non-personal, such as the\n        Internet Protocol (IP) address of your computer, the date and time\n        of your visit, the pages you browsed and whether the pages have\n        been delivered successfully.\n    <\/p>\n<\/section>\n\n\n<!-- HYPERLINKS -->\n<section class=\"bwasco-privacy-section\" id=\"hyperlinks\">\n\n    <h2><span class=\"bwasco-number\">6<\/span> Use of Hyperlinks<\/h2>\n\n    <p>\n        Our websites may provide hyperlinks to other locations or websites\n        on the Internet. These hyperlinks lead to websites published or\n        operated by third parties that are not affiliated with or related\n        to us. They are included to enhance your user experience and are\n        presented for information purposes only.\n    <\/p>\n\n    <p>\n        We do not endorse, recommend, approve or guarantee third-party\n        products and services by providing hyperlinks to external websites\n        or webpages unless otherwise disclosed.\n    <\/p>\n\n    <p>\n        We are not responsible for the content of any externally linked\n        website or webpage.\n    <\/p>\n\n    <p>\n        By clicking on a hyperlink, you will leave the BWASCO webpage and\n        become subject to the terms of use, privacy and cookie policies of\n        the other website you choose to visit.\n    <\/p>\n<\/section>\n\n\n<!-- ACCESS -->\n<section class=\"bwasco-privacy-section\" id=\"your-information\">\n\n    <h2><span class=\"bwasco-number\">7<\/span> Access to and Updating Your Information<\/h2>\n\n    <p>\n        To update your information, send an email to\n        <a href=\"mailto:in**@*******co.ke\" data-original-string=\"0W50wQGrVzazhxrgiH2o6g==0dcF8phgyRlOYmQkZ0r2wP5pw5rPJ8XM06ucoZjA9azEdA=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='pTnkpL+jsyIXQv2vytsmMQ==0dcily35JVIi1vbYpyXsLK4yTIo7KUSgDpuEHAoUzX9IcM='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">*******<\/span>co.ke<\/span><\/a>.\n        You can change how we get in touch with you whenever you like.\n    <\/p>\n<\/section>\n\n\n<!-- SECURITY -->\n<section class=\"bwasco-privacy-section\" id=\"security\">\n\n    <h2><span class=\"bwasco-number\">8<\/span> Safeguarding and Protection of Information<\/h2>\n\n    <p>\n        BWASCO has put in place technical and operational measures to\n        ensure the integrity and confidentiality of your data through\n        controls around:\n    <\/p>\n\n    <div class=\"bwasco-highlight-grid\">\n\n        <div class=\"bwasco-highlight\">\n            <strong>Information Classification<\/strong>\n            <span>Controls for appropriate handling of information.<\/span>\n        <\/div>\n\n        <div class=\"bwasco-highlight\">\n            <strong>Access Control<\/strong>\n            <span>Controls designed to restrict unauthorized access.<\/span>\n        <\/div>\n\n        <div class=\"bwasco-highlight\">\n            <strong>Physical Security<\/strong>\n            <span>Physical and environmental security measures.<\/span>\n        <\/div>\n\n    <\/div>\n\n    <p>\n        These measures are supported through monitoring and compliance\n        controls.\n    <\/p>\n<\/section>\n\n\n<!-- INTERNATIONAL -->\n<section class=\"bwasco-privacy-section\" id=\"transfers\">\n\n    <h2><span class=\"bwasco-number\">9<\/span> International Data Transfers<\/h2>\n\n    <p>\n        From time to time, we may need to transfer your personal\n        information outside the Republic of Kenya.\n    <\/p>\n\n    <p>\n        Where we send your information outside Kenya, we will make sure\n        that your information is properly protected in accordance with\n        applicable Data Protection Laws.\n    <\/p>\n<\/section>\n\n\n<!-- RIGHTS -->\n<section class=\"bwasco-privacy-section\" id=\"rights\">\n\n    <h2><span class=\"bwasco-number\">10<\/span> Your Rights<\/h2>\n\n    <p>\n        You have rights under data protection laws in relation to your\n        personal data. These include the right to access and request\n        correction, erasure or restriction of your personal data.\n    <\/p>\n\n    <div class=\"bwasco-rights\">\n\n        <div class=\"bwasco-right\">\n            <span class=\"bwasco-right-number\">A<\/span>\n            <strong>Right to be informed<\/strong>\n            <p>\n                To be informed that we are collecting personal data about\n                you.\n            <\/p>\n        <\/div>\n\n        <div class=\"bwasco-right\">\n            <span class=\"bwasco-right-number\">B<\/span>\n            <strong>Right of access<\/strong>\n            <p>\n                To access personal data held about you and request\n                information about how it is processed.\n            <\/p>\n        <\/div>\n\n        <div class=\"bwasco-right\">\n            <span class=\"bwasco-right-number\">C<\/span>\n            <strong>Right to correction<\/strong>\n            <p>\n                To request correction of inaccurate or incomplete\n                personal data.\n            <\/p>\n        <\/div>\n\n        <div class=\"bwasco-right\">\n            <span class=\"bwasco-right-number\">D<\/span>\n            <strong>Right to erasure<\/strong>\n            <p>\n                To request that your personal data be erased, subject to\n                legal retention requirements.\n            <\/p>\n        <\/div>\n\n        <div class=\"bwasco-right\">\n            <span class=\"bwasco-right-number\">E<\/span>\n            <strong>Right to object<\/strong>\n            <p>\n                To object to processing and withdraw consent, subject to\n                legitimate or legal reasons for continued processing.\n            <\/p>\n        <\/div>\n\n        <div class=\"bwasco-right\">\n            <span class=\"bwasco-right-number\">F<\/span>\n            <strong>Right to restriction<\/strong>\n            <p>\n                To request restricted processing, subject to circumstances\n                where BWASCO may continue processing.\n            <\/p>\n        <\/div>\n\n        <div class=\"bwasco-right\">\n            <span class=\"bwasco-right-number\">G<\/span>\n            <strong>Right to data portability<\/strong>\n            <p>\n                To request transfer of your personal data in an electronic\n                format.\n            <\/p>\n        <\/div>\n\n    <\/div>\n\n    <p style=\"margin-top:20px;\">\n        If you wish to exercise any of the rights set out above, please\n        contact us at\n        <a href=\"mailto:in**@*******co.ke\" data-original-string=\"53cAqQ8HWYFOXU+ltvEh0Q==0dcAWriLHAHM+GLpGoztpmyDCrSO4VzRVW2WgGhJEue0NI=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\"><span \n                data-original-string='Fjz2xQNuslGgtGNvF60QRA==0dcuaUNOeM64Gx6N207W9Vj5235fPRowbSwgUstTfUpy8o='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">*******<\/span>co.ke<\/span><\/a>.\n    <\/p>\n\n    <p>\n        We may need to request specific information from you to help\n        confirm your identity and ensure that your personal data is not\n        disclosed to a person who has no right to receive it.\n    <\/p>\n\n    <p>\n        We may also contact you for further information relating to your\n        request to speed up our response.\n    <\/p>\n\n    <p>\n        We try to respond to all legitimate requests within reasonable\n        time. Occasionally, it may take longer where a request is\n        particularly complex or where you have made a number of requests.\n        In such circumstances, we will notify you and keep you updated.\n    <\/p>\n<\/section>\n\n\n<!-- CONTACT -->\n<section class=\"bwasco-privacy-section\" id=\"contact\">\n\n    <h2><span class=\"bwasco-number\">11<\/span> How to Contact Us<\/h2>\n\n    <div class=\"bwasco-contact\">\n\n        <h3>Privacy &amp; Data Protection Enquiries<\/h3>\n\n        <p>\n            If you would like to contact us about any topic covered in\n            this privacy statement, you can email us or submit a request\n            through our digital platforms.\n        <\/p>\n\n        <a class=\"bwasco-contact-email\"\n           href=\"mailto:in**@*******co.ke\" data-original-string=\"f0HOw5PBL8pxmXjAGMJ7Vg==0dc3RDZAvuEy+gb1WU4V85\/ABmTMFJKJmYAQA2hH857I44=\" title=\"This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.\">\n            \u2709 <span \n                data-original-string='+WqxWr0OjqPQOewOrtFy6w==0dcxVZxHJDvDK4cfNGuTWHwkSYfcmV0ffYNQipdSKt+\/IU='\n                class='apbct-email-encoder'\n                title='This contact has been encoded by Anti-Spam by CleanTalk. Click to decode. To finish the decoding make sure that JavaScript is enabled in your browser.'>in<span class=\"apbct-blur\">**<\/span>@<span class=\"apbct-blur\">*******<\/span>co.ke<\/span>\n        <\/a>\n\n    <\/div>\n<\/section>\n\n\n<!-- COMPLAINT -->\n<section class=\"bwasco-privacy-section\" id=\"complaints\">\n\n    <h2><span class=\"bwasco-number\">12<\/span> Right to Lodge a Complaint<\/h2>\n\n    <p>\n        You have the right to lodge a complaint with the relevant\n        supervisory authority that is tasked with personal data protection\n        within the Republic of Kenya.\n    <\/p>\n<\/section>\n\n\n<!-- NON COMPLIANCE -->\n<section class=\"bwasco-privacy-section\">\n\n    <h2><span class=\"bwasco-number\">13<\/span> Non-Compliance with this Statement<\/h2>\n\n    <p>\n        BWASCO shall have the right to terminate any agreement with you\n        for failure to comply with the provisions of this statement and\n        reject any application for information contrary to this statement.\n    <\/p>\n<\/section>\n\n\n<!-- AMENDMENTS -->\n<section class=\"bwasco-privacy-section\">\n\n    <h2><span class=\"bwasco-number\">14<\/span> Amendments to this Statement<\/h2>\n\n    <p>\n        BWASCO reserves the right to amend or modify this statement at any\n        time.\n    <\/p>\n\n    <p>\n        If BWASCO amends this statement, you can access the most current\n        version of the privacy statement through the BWASCO website so\n        that you will always know how your personal information is being\n        used or shared.\n    <\/p>\n\n    <p>\n        Any amendment or modification to this statement will take effect\n        from the date of notification on the BWASCO website.\n    <\/p>\n<\/section>\n\n\n<div class=\"bwasco-privacy-footer\">\n    \u00a9 BWASCO Water and Sewerage PLC \u00b7 Privacy &amp; Data Protection\n<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udd12 Privacy &amp; Data Protection BWASCO Privacy Statement Your privacy is important to us. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1915","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/pages\/1915","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/comments?post=1915"}],"version-history":[{"count":25,"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/pages\/1915\/revisions"}],"predecessor-version":[{"id":1943,"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/pages\/1915\/revisions\/1943"}],"wp:attachment":[{"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/media?parent=1915"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}