{"id":1654,"date":"2026-09-02T17:27:19","date_gmt":"2026-09-02T17:27:19","guid":{"rendered":"http:\/\/185.113.249.20\/bwasco\/?page_id=1654"},"modified":"2026-09-08T21:37:05","modified_gmt":"2026-09-08T21:37:05","slug":"new-connection-procedure","status":"publish","type":"page","link":"https:\/\/bwasco.co.ke\/index.php\/new-connection-procedure\/","title":{"rendered":"New connection procedure"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1654\" class=\"elementor elementor-1654\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4f0924d e-flex e-con-boxed e-con e-parent\" data-id=\"4f0924d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ab24198 elementor-widget elementor-widget-html\" data-id=\"ab24198\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>\n\/* =========================================================\n   BWASCO \u2013 NEW CONNECTION PROCEDURE\n   Standalone Elementor HTML Widget\n   ========================================================= *\/\n\n.bwasco-connection-page {\n    --blue: #0066b3;\n    --dark-blue: #003b70;\n    --cyan: #0096d6;\n    --light-blue: #eef8ff;\n    --soft-blue: #f7fbfe;\n    --text: #183247;\n    --muted: #667b8c;\n    --border: #dcebf5;\n    --white: #ffffff;\n    --shadow: 0 16px 45px rgba(0, 68, 115, .10);\n\n    font-family: Inter, -apple-system, BlinkMacSystemFont, \"Segoe UI\",\n                 Roboto, Arial, sans-serif;\n    color: var(--text);\n    line-height: 1.7;\n    background: #fff;\n}\n\n.bwasco-connection-page *,\n.bwasco-connection-page *::before,\n.bwasco-connection-page *::after {\n    box-sizing: border-box;\n}\n\n.bwasco-connection-container {\n    width: min(1180px, calc(100% - 40px));\n    margin: auto;\n}\n\n\/* =========================================================\n   HERO\n   ========================================================= *\/\n\n.bwasco-connection-hero {\n    position: relative;\n    overflow: hidden;\n    padding: 90px 0 85px;\n    color: #fff;\n    background:\n        radial-gradient(circle at 82% 18%, rgba(255,255,255,.14), transparent 28%),\n        linear-gradient(135deg, #003b70 0%, #0066b3 58%, #008fd5 100%);\n        border-radius: 25px;\n}\n\n.bwasco-connection-hero::after {\n    content: \"\";\n    position: absolute;\n    width: 460px;\n    height: 460px;\n    right: -190px;\n    bottom: -280px;\n    border-radius: 50%;\n    border: 80px solid rgba(255,255,255,.06);\n}\n\n.bwasco-connection-hero-content {\n    position: relative;\n    z-index: 2;\n    max-width: 820px;\n}\n\n.bwasco-connection-eyebrow {\n    display: inline-flex;\n    align-items: center;\n    gap: 9px;\n    padding: 8px 15px;\n    margin-bottom: 22px;\n    border-radius: 50px;\n    border: 1px solid rgba(255,255,255,.23);\n    background: rgba(255,255,255,.10);\n    font-size: 13px;\n    font-weight: 800;\n    letter-spacing: .7px;\n    text-transform: uppercase;\n}\n\n.bwasco-connection-hero h1 {\n    margin: 0 0 20px;\n    color: #fff;\n    font-size: clamp(40px, 5vw, 64px);\n    line-height: 1.08;\n    letter-spacing: -1.5px;\n    font-weight: 800;\n}\n\n.bwasco-connection-hero h1 span {\n    color: #9ce5ff;\n}\n\n.bwasco-connection-hero p {\n    max-width: 720px;\n    margin: 0;\n    color: rgba(255,255,255,.90);\n    font-size: 18px;\n}\n\n.bwasco-connection-hero-badges {\n    display: flex;\n    flex-wrap: wrap;\n    gap: 12px;\n    margin-top: 30px;\n}\n\n.bwasco-connection-badge {\n    display: inline-flex;\n    align-items: center;\n    gap: 9px;\n    padding: 11px 16px;\n    border-radius: 10px;\n    background: rgba(255,255,255,.11);\n    border: 1px solid rgba(255,255,255,.18);\n    font-size: 14px;\n    font-weight: 600;\n}\n\n\/* =========================================================\n   INTRO\n   ========================================================= *\/\n\n.bwasco-connection-intro {\n    padding: 80px 0;\n    background: #fff;\n}\n\n.bwasco-connection-intro-grid {\n    display: grid;\n    grid-template-columns: 1.1fr .9fr;\n    gap: 55px;\n    align-items: center;\n}\n\n.bwasco-connection-label {\n    display: inline-block;\n    margin-bottom: 11px;\n    color: var(--blue);\n    font-size: 13px;\n    font-weight: 800;\n    letter-spacing: 1px;\n    text-transform: uppercase;\n}\n\n.bwasco-connection-intro h2 {\n    margin: 0 0 18px;\n    color: var(--dark-blue);\n    font-size: clamp(30px, 4vw, 44px);\n    line-height: 1.15;\n}\n\n.bwasco-connection-intro p {\n    margin: 0 0 16px;\n    color: var(--muted);\n    font-size: 16px;\n}\n\n.bwasco-connection-highlight {\n    padding: 32px;\n    border-radius: 22px;\n    background: linear-gradient(145deg, #eff9ff, #fff);\n    border: 1px solid var(--border);\n    box-shadow: var(--shadow);\n}\n\n.bwasco-connection-highlight-icon {\n    width: 60px;\n    height: 60px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    margin-bottom: 18px;\n    border-radius: 16px;\n    background: #e1f4ff;\n    color: var(--blue);\n    font-size: 25px;\n}\n\n.bwasco-connection-highlight h3 {\n    margin: 0 0 9px;\n    color: var(--dark-blue);\n    font-size: 22px;\n}\n\n.bwasco-connection-highlight p {\n    margin: 0;\n    color: var(--muted);\n    font-size: 15px;\n}\n\n\/* =========================================================\n   PROCESS\n   ========================================================= *\/\n\n.bwasco-connection-process {\n    padding: 82px 0;\n    background: var(--soft-blue);\n}\n\n.bwasco-connection-heading {\n    max-width: 730px;\n    margin: 0 auto 48px;\n    text-align: center;\n}\n\n.bwasco-connection-heading h2 {\n    margin: 0 0 13px;\n    color: var(--dark-blue);\n    font-size: clamp(30px, 4vw, 42px);\n    line-height: 1.15;\n}\n\n.bwasco-connection-heading p {\n    margin: 0;\n    color: var(--muted);\n}\n\n.bwasco-connection-steps {\n    display: grid;\n    grid-template-columns: repeat(4, 1fr);\n    gap: 18px;\n}\n\n.bwasco-connection-step {\n    position: relative;\n    padding: 30px 24px;\n    border-radius: 19px;\n    background: #fff;\n    border: 1px solid var(--border);\n    transition: .25s ease;\n}\n\n.bwasco-connection-step:hover {\n    transform: translateY(-5px);\n    box-shadow: var(--shadow);\n}\n\n.bwasco-connection-step-number {\n    width: 44px;\n    height: 44px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    margin-bottom: 18px;\n    border-radius: 50%;\n    background: var(--blue);\n    color: #fff;\n    font-size: 14px;\n    font-weight: 800;\n}\n\n.bwasco-connection-step-icon {\n    color: var(--blue);\n    font-size: 21px;\n    margin-bottom: 13px;\n}\n\n.bwasco-connection-step h3 {\n    margin: 0 0 9px;\n    color: var(--dark-blue);\n    font-size: 18px;\n}\n\n.bwasco-connection-step p {\n    margin: 0;\n    color: var(--muted);\n    font-size: 14px;\n}\n\n\/* =========================================================\n   REQUIREMENTS\n   ========================================================= *\/\n\n.bwasco-connection-requirements {\n    padding: 82px 0;\n    background: #fff;\n}\n\n.bwasco-connection-requirements-grid {\n    display: grid;\n    grid-template-columns: .85fr 1.15fr;\n    gap: 55px;\n    align-items: center;\n}\n\n.bwasco-connection-requirements h2 {\n    margin: 0 0 16px;\n    color: var(--dark-blue);\n    font-size: 38px;\n    line-height: 1.15;\n}\n\n.bwasco-connection-requirements p {\n    margin: 0 0 16px;\n    color: var(--muted);\n}\n\n.bwasco-connection-requirements-card {\n    padding: 30px;\n    border-radius: 20px;\n    background: var(--light-blue);\n    border: 1px solid var(--border);\n}\n\n.bwasco-connection-requirements-card h3 {\n    margin: 0 0 18px;\n    color: var(--dark-blue);\n    font-size: 21px;\n}\n\n.bwasco-connection-requirement-list {\n    display: grid;\n    gap: 12px;\n}\n\n.bwasco-connection-requirement {\n    display: flex;\n    align-items: flex-start;\n    gap: 12px;\n    padding: 15px;\n    border-radius: 12px;\n    background: #fff;\n    border: 1px solid var(--border);\n}\n\n.bwasco-connection-requirement i {\n    margin-top: 4px;\n    color: var(--blue);\n}\n\n.bwasco-connection-requirement strong {\n    display: block;\n    color: var(--dark-blue);\n    font-size: 15px;\n}\n\n\/* =========================================================\n   PAYMENT\n   ========================================================= *\/\n\n.bwasco-connection-payment {\n    padding: 80px 0;\n    background: var(--light-blue);\n}\n\n.bwasco-connection-payment-grid {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 20px;\n}\n\n.bwasco-connection-payment-card {\n    padding: 30px;\n    border-radius: 18px;\n    background: #fff;\n    border: 1px solid var(--border);\n}\n\n.bwasco-connection-payment-icon {\n    width: 54px;\n    height: 54px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    margin-bottom: 17px;\n    border-radius: 14px;\n    background: #e6f6ff;\n    color: var(--blue);\n    font-size: 21px;\n}\n\n.bwasco-connection-payment-card h3 {\n    margin: 0 0 8px;\n    color: var(--dark-blue);\n    font-size: 18px;\n}\n\n.bwasco-connection-payment-card p {\n    margin: 0;\n    color: var(--muted);\n    font-size: 14px;\n}\n\n\/* =========================================================\n   TIMELINE\n   ========================================================= *\/\n\n.bwasco-connection-timeline {\n    padding: 82px 0;\n    background: #fff;\n}\n\n.bwasco-connection-timeline-box {\n    max-width: 900px;\n    margin: 0 auto;\n    padding: 38px;\n    border-radius: 23px;\n    background: linear-gradient(145deg, #f4fbff, #fff);\n    border: 1px solid var(--border);\n    box-shadow: var(--shadow);\n}\n\n.bwasco-connection-timeline-header {\n    display: flex;\n    align-items: center;\n    gap: 18px;\n    margin-bottom: 28px;\n}\n\n.bwasco-connection-clock {\n    width: 60px;\n    height: 60px;\n    flex: 0 0 60px;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    border-radius: 16px;\n    background: #e4f5ff;\n    color: var(--blue);\n    font-size: 25px;\n}\n\n.bwasco-connection-timeline-header h2 {\n    margin: 0;\n    color: var(--dark-blue);\n    font-size: 28px;\n}\n\n.bwasco-connection-timeline-header p {\n    margin: 3px 0 0;\n    color: var(--muted);\n    font-size: 14px;\n}\n\n.bwasco-connection-time {\n    display: flex;\n    align-items: center;\n    gap: 20px;\n    padding: 25px;\n    border-radius: 17px;\n    background: #fff;\n    border: 1px solid var(--border);\n}\n\n.bwasco-connection-time-number {\n    color: var(--blue);\n    font-size: 42px;\n    font-weight: 850;\n    line-height: 1;\n    white-space: nowrap;\n}\n\n.bwasco-connection-time-text strong {\n    display: block;\n    margin-bottom: 3px;\n    color: var(--dark-blue);\n    font-size: 17px;\n}\n\n.bwasco-connection-time-text span {\n    color: var(--muted);\n    font-size: 14px;\n}\n\n\/* =========================================================\n   CUSTOMER TIPS\n   ========================================================= *\/\n\n.bwasco-connection-tips {\n    padding: 78px 0;\n    background: var(--soft-blue);\n}\n\n.bwasco-connection-tips-grid {\n    display: grid;\n    grid-template-columns: repeat(3, 1fr);\n    gap: 20px;\n}\n\n.bwasco-connection-tip {\n    padding: 28px;\n    border-radius: 18px;\n    background: #fff;\n    border: 1px solid var(--border);\n}\n\n.bwasco-connection-tip i {\n    display: block;\n    margin-bottom: 15px;\n    color: var(--blue);\n    font-size: 24px;\n}\n\n.bwasco-connection-tip h3 {\n    margin: 0 0 9px;\n    color: var(--dark-blue);\n    font-size: 18px;\n}\n\n.bwasco-connection-tip p {\n    margin: 0;\n    color: var(--muted);\n    font-size: 14px;\n}\n\n\/* =========================================================\n   CTA\n   ========================================================= *\/\n\n.bwasco-connection-cta {\n    padding: 82px 0;\n    text-align: center;\n    color: #fff;\n    background: linear-gradient(135deg, #003b70, #0066b3);\n}\n\n.bwasco-connection-cta h2 {\n    margin: 0 0 13px;\n    color: #fff;\n    font-size: clamp(30px, 4vw, 44px);\n}\n\n.bwasco-connection-cta p {\n    max-width: 680px;\n    margin: 0 auto 28px;\n    color: rgba(255,255,255,.88);\n}\n\n.bwasco-connection-buttons {\n    display: flex;\n    justify-content: center;\n    flex-wrap: wrap;\n    gap: 12px;\n}\n\n.bwasco-connection-btn {\n    display: inline-flex;\n    align-items: center;\n    gap: 9px;\n    padding: 14px 22px;\n    border-radius: 10px;\n    text-decoration: none !important;\n    font-weight: 700;\n    transition: .2s ease;\n}\n\n.bwasco-connection-btn:hover {\n    transform: translateY(-2px);\n}\n\n.bwasco-connection-btn-primary {\n    background: #fff;\n    color: var(--dark-blue) !important;\n}\n\n.bwasco-connection-btn-outline {\n    color: #fff !important;\n    border: 1px solid rgba(255,255,255,.45);\n    background: rgba(255,255,255,.08);\n}\n\n\/* =========================================================\n   MOBILE\n   ========================================================= *\/\n\n@media (max-width: 900px) {\n\n    .bwasco-connection-intro-grid,\n    .bwasco-connection-requirements-grid {\n        grid-template-columns: 1fr;\n    }\n\n    .bwasco-connection-steps {\n        grid-template-columns: repeat(2, 1fr);\n    }\n\n    .bwasco-connection-payment-grid,\n    .bwasco-connection-tips-grid {\n        grid-template-columns: 1fr;\n    }\n}\n\n@media (max-width: 600px) {\n\n    .bwasco-connection-container {\n        width: min(100% - 28px, 1180px);\n    }\n\n    .bwasco-connection-hero {\n        padding: 65px 0;\n    }\n\n    .bwasco-connection-hero p {\n        font-size: 16px;\n    }\n\n    .bwasco-connection-intro,\n    .bwasco-connection-process,\n    .bwasco-connection-requirements,\n    .bwasco-connection-payment,\n    .bwasco-connection-timeline,\n    .bwasco-connection-tips {\n        padding: 60px 0;\n    }\n\n    .bwasco-connection-steps {\n        grid-template-columns: 1fr;\n    }\n\n    .bwasco-connection-timeline-box {\n        padding: 25px;\n    }\n\n    .bwasco-connection-time {\n        flex-direction: column;\n        align-items: flex-start;\n    }\n\n    .bwasco-connection-time-number {\n        font-size: 36px;\n    }\n\n    .bwasco-connection-timeline-header {\n        align-items: flex-start;\n    }\n}\n<\/style>\n\n\n<div class=\"bwasco-connection-page\">\n\n    <!-- =====================================================\n         HERO\n         ===================================================== -->\n\n    <section class=\"bwasco-connection-hero\">\n\n        <div class=\"bwasco-connection-container\">\n\n            <div class=\"bwasco-connection-hero-content\">\n\n                <div class=\"bwasco-connection-eyebrow\">\n                    <i class=\"fa-solid fa-faucet-drip\"><\/i>\n                    Customer Services\n                <\/div>\n\n                <h1>\n                    New Water\n                    <span>Connection Procedure<\/span>\n                <\/h1>\n\n                <p>\n                    A simple guide to applying for a new BWASCO water\n                    connection, completing the required process and getting\n                    connected to the water supply network.\n                <\/p>\n\n                <div class=\"bwasco-connection-hero-badges\">\n\n                    <div class=\"bwasco-connection-badge\">\n                        <i class=\"fa-solid fa-file-circle-check\"><\/i>\n                        Application\n                    <\/div>\n\n                    <div class=\"bwasco-connection-badge\">\n                        <i class=\"fa-solid fa-sack-dollar\"><\/i>\n                        Payment\n                    <\/div>\n\n                    <div class=\"bwasco-connection-badge\">\n                        <i class=\"fa-solid fa-faucet\"><\/i>\n                        Connection\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- =====================================================\n         INTRO\n         ===================================================== -->\n\n    <section class=\"bwasco-connection-intro\">\n\n        <div class=\"bwasco-connection-container\">\n\n            <div class=\"bwasco-connection-intro-grid\">\n\n                <div>\n\n                    <span class=\"bwasco-connection-label\">\n                        New Connection\n                    <\/span>\n\n                    <h2>\n                        Get Connected to BWASCO Water Services\n                    <\/h2>\n\n                    <p>\n                        Customers who require a new water connection should\n                        submit an application through BWASCO's prescribed\n                        customer service process.\n                    <\/p>\n\n                    <p>\n                        The application is assessed, the required connection\n                        arrangements and charges are established, and the\n                        customer proceeds with the required payments before\n                        installation.\n                    <\/p>\n\n                    <p>\n                        BWASCO provides water services for domestic,\n                        commercial and institutional customers within its\n                        service area.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"bwasco-connection-highlight\">\n\n                    <div class=\"bwasco-connection-highlight-icon\">\n                        <i class=\"fa-solid fa-plug-circle-check\"><\/i>\n                    <\/div>\n\n                    <h3>\n                        New Connection Fee\n                    <\/h3>\n\n                    <p>\n                        BWASCO's published 2024\u20132027 tariff lists a\n                        <strong>KSh 2,500<\/strong> new connection fee.\n                        Customers should confirm the applicable charges and\n                        requirements with BWASCO before making payment.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- =====================================================\n         PROCESS\n         ===================================================== -->\n\n    <section class=\"bwasco-connection-process\">\n\n        <div class=\"bwasco-connection-container\">\n\n            <div class=\"bwasco-connection-heading\">\n\n                <span class=\"bwasco-connection-label\">\n                    Step-by-Step\n                <\/span>\n\n                <h2>\n                    How to Apply for a New Connection\n                <\/h2>\n\n                <p>\n                    Follow the customer connection process from application\n                    through assessment, payment and installation.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"bwasco-connection-steps\">\n\n                <!-- STEP 1 -->\n\n                <div class=\"bwasco-connection-step\">\n\n                    <div class=\"bwasco-connection-step-number\">\n                        01\n                    <\/div>\n\n                    <div class=\"bwasco-connection-step-icon\">\n                        <i class=\"fa-solid fa-file-pen\"><\/i>\n                    <\/div>\n\n                    <h3>\n                        Submit an Application\n                    <\/h3>\n\n                    <p>\n                        Apply for a new water connection through the\n                        appropriate BWASCO customer service channel.\n                    <\/p>\n\n                <\/div>\n\n\n                <!-- STEP 2 -->\n\n                <div class=\"bwasco-connection-step\">\n\n                    <div class=\"bwasco-connection-step-number\">\n                        02\n                    <\/div>\n\n                    <div class=\"bwasco-connection-step-icon\">\n                        <i class=\"fa-solid fa-magnifying-glass\"><\/i>\n                    <\/div>\n\n                    <h3>\n                        Site Assessment\n                    <\/h3>\n\n                    <p>\n                        BWASCO assesses the connection requirements and\n                        determines the appropriate connection arrangements.\n                    <\/p>\n\n                <\/div>\n\n\n                <!-- STEP 3 -->\n\n                <div class=\"bwasco-connection-step\">\n\n                    <div class=\"bwasco-connection-step-number\">\n                        03\n                    <\/div>\n\n                    <div class=\"bwasco-connection-step-icon\">\n                        <i class=\"fa-solid fa-money-check-dollar\"><\/i>\n                    <\/div>\n\n                    <h3>\n                        Make Required Payments\n                    <\/h3>\n\n                    <p>\n                        Pay the applicable connection charges and any other\n                        approved charges communicated by BWASCO.\n                    <\/p>\n\n                <\/div>\n\n\n                <!-- STEP 4 -->\n\n                <div class=\"bwasco-connection-step\">\n\n                    <div class=\"bwasco-connection-step-number\">\n                        04\n                    <\/div>\n\n                    <div class=\"bwasco-connection-step-icon\">\n                        <i class=\"fa-solid fa-faucet-drip\"><\/i>\n                    <\/div>\n\n                    <h3>\n                        Connection & Meter Installation\n                    <\/h3>\n\n                    <p>\n                        After the required payments and arrangements are\n                        completed, BWASCO proceeds with the connection process.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- =====================================================\n         REQUIREMENTS\n         ===================================================== -->\n\n    <section class=\"bwasco-connection-requirements\">\n\n        <div class=\"bwasco-connection-container\">\n\n            <div class=\"bwasco-connection-requirements-grid\">\n\n                <div>\n\n                    <span class=\"bwasco-connection-label\">\n                        Before Applying\n                    <\/span>\n\n                    <h2>\n                        Be Ready for Your Application\n                    <\/h2>\n\n                    <p>\n                        Customers should provide the information and\n                        documentation requested by BWASCO so that the\n                        connection application can be processed efficiently.\n                    <\/p>\n\n                    <p>\n                        Requirements may depend on the type of customer,\n                        property and connection being requested.\n                    <\/p>\n\n                    <p>\n                        Always confirm the latest requirements directly with\n                        BWASCO before submitting an application.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"bwasco-connection-requirements-card\">\n\n                    <h3>\n                        Information You May Be Asked to Provide\n                    <\/h3>\n\n                    <div class=\"bwasco-connection-requirement-list\">\n\n                        <div class=\"bwasco-connection-requirement\">\n\n                            <i class=\"fa-solid fa-user\"><\/i>\n\n                            <div>\n                                <strong>\n                                    Customer Information\n                                <\/strong>\n                                Details required to identify the applicant.\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"bwasco-connection-requirement\">\n\n                            <i class=\"fa-solid fa-location-dot\"><\/i>\n\n                            <div>\n                                <strong>\n                                    Property \/ Location Details\n                                <\/strong>\n                                Information to identify the premises requiring\n                                the connection.\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"bwasco-connection-requirement\">\n\n                            <i class=\"fa-solid fa-building\"><\/i>\n\n                            <div>\n                                <strong>\n                                    Type of Premises\n                                <\/strong>\n                                Whether the connection is domestic,\n                                commercial or institutional.\n                            <\/div>\n\n                        <\/div>\n\n\n                        <div class=\"bwasco-connection-requirement\">\n\n                            <i class=\"fa-solid fa-file-lines\"><\/i>\n\n                            <div>\n                                <strong>\n                                    Supporting Documents\n                                <\/strong>\n                                Any documents requested by BWASCO for the\n                                application and connection assessment.\n                            <\/div>\n\n                        <\/div>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- =====================================================\n         PAYMENTS\n         ===================================================== -->\n\n    <section class=\"bwasco-connection-payment\">\n\n        <div class=\"bwasco-connection-container\">\n\n            <div class=\"bwasco-connection-heading\">\n\n                <span class=\"bwasco-connection-label\">\n                    Connection Charges\n                <\/span>\n\n                <h2>\n                    Understand the Payment Stage\n                <\/h2>\n\n                <p>\n                    Connection work proceeds after the applicable charges\n                    have been established and the required payments completed.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"bwasco-connection-payment-grid\">\n\n                <div class=\"bwasco-connection-payment-card\">\n\n                    <div class=\"bwasco-connection-payment-icon\">\n                        <i class=\"fa-solid fa-file-invoice-dollar\"><\/i>\n                    <\/div>\n\n                    <h3>\n                        New Connection Fee\n                    <\/h3>\n\n                    <p>\n                        The current BWASCO tariff page lists a new connection\n                        fee of KSh 2,500.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"bwasco-connection-payment-card\">\n\n                    <div class=\"bwasco-connection-payment-icon\">\n                        <i class=\"fa-solid fa-receipt\"><\/i>\n                    <\/div>\n\n                    <h3>\n                        Keep Your Payment Records\n                    <\/h3>\n\n                    <p>\n                        Customers should retain payment confirmations and\n                        other relevant records for reference.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"bwasco-connection-payment-card\">\n\n                    <div class=\"bwasco-connection-payment-icon\">\n                        <i class=\"fa-solid fa-circle-check\"><\/i>\n                    <\/div>\n\n                    <h3>\n                        Complete Required Payments\n                    <\/h3>\n\n                    <p>\n                        BWASCO's Service Charter provides the connection\n                        completion target after all required payments have\n                        been made.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- =====================================================\n         TIMELINE\n         ===================================================== -->\n\n    <section class=\"bwasco-connection-timeline\">\n\n        <div class=\"bwasco-connection-container\">\n\n            <div class=\"bwasco-connection-timeline-box\">\n\n                <div class=\"bwasco-connection-timeline-header\">\n\n                    <div class=\"bwasco-connection-clock\">\n                        <i class=\"fa-regular fa-clock\"><\/i>\n                    <\/div>\n\n                    <div>\n                        <h2>\n                            Connection Completion Target\n                        <\/h2>\n\n                        <p>\n                            BWASCO Service Charter standard\n                        <\/p>\n                    <\/div>\n\n                <\/div>\n\n\n                <div class=\"bwasco-connection-time\">\n\n                    <div class=\"bwasco-connection-time-number\">\n                        7\n                    <\/div>\n\n                    <div class=\"bwasco-connection-time-text\">\n\n                        <strong>\n                            Working Days\n                        <\/strong>\n\n                        <span>\n                            BWASCO's Service Charter states that a new\n                            connection should be completed within 7 working\n                            days after making all the required payments.\n                        <\/span>\n\n                    <\/div>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- =====================================================\n         CUSTOMER TIPS\n         ===================================================== -->\n\n    <section class=\"bwasco-connection-tips\">\n\n        <div class=\"bwasco-connection-container\">\n\n            <div class=\"bwasco-connection-heading\">\n\n                <span class=\"bwasco-connection-label\">\n                    Customer Guidance\n                <\/span>\n\n                <h2>\n                    Make Your Connection Process Easier\n                <\/h2>\n\n                <p>\n                    A few simple steps can help avoid unnecessary delays.\n                <\/p>\n\n            <\/div>\n\n\n            <div class=\"bwasco-connection-tips-grid\">\n\n                <div class=\"bwasco-connection-tip\">\n\n                    <i class=\"fa-solid fa-circle-info\"><\/i>\n\n                    <h3>\n                        Confirm Requirements\n                    <\/h3>\n\n                    <p>\n                        Check BWASCO's latest new connection requirements\n                        before submitting your application.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"bwasco-connection-tip\">\n\n                    <i class=\"fa-solid fa-money-bill-transfer\"><\/i>\n\n                    <h3>\n                        Pay Through Approved Channels\n                    <\/h3>\n\n                    <p>\n                        Use the payment instructions and channels provided\n                        by BWASCO and retain your confirmation.\n                    <\/p>\n\n                <\/div>\n\n\n                <div class=\"bwasco-connection-tip\">\n\n                    <i class=\"fa-solid fa-phone-volume\"><\/i>\n\n                    <h3>\n                        Ask for Assistance\n                    <\/h3>\n\n                    <p>\n                        Contact BWASCO Customer Service if you need help\n                        understanding the application or connection process.\n                    <\/p>\n\n                <\/div>\n\n            <\/div>\n\n        <\/div>\n\n    <\/section>\n\n\n    <!-- =====================================================\n         CTA\n         ===================================================== -->\n\n    <section class=\"bwasco-connection-cta\">\n\n        <div class=\"bwasco-connection-container\">\n\n            <h2>\n                Ready to Apply for a New Connection?\n            <\/h2>\n\n            <p>\n                Contact BWASCO or visit the official New Connection\n                Requirements section for the latest application information,\n                requirements and service guidance.\n            <\/p>\n\n           \n\n        <\/div>\n\n    <\/section>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Customer Services New Water Connection Procedure A simple guide to applying for a new [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1654","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/pages\/1654","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/comments?post=1654"}],"version-history":[{"count":10,"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/pages\/1654\/revisions"}],"predecessor-version":[{"id":1904,"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/pages\/1654\/revisions\/1904"}],"wp:attachment":[{"href":"https:\/\/bwasco.co.ke\/index.php\/wp-json\/wp\/v2\/media?parent=1654"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}